Efficient and predictable operations

GlassHouse Operational Support Services provides the assurance that your infrastructure is being successfully managed. Whether you choose our remote monitoring service to provide increased visibility into your day-to-day operations, or select to have a team quickly and efficiently manage assets, implement change control and monitor events onsite, you will have confidence that the right procedures and policies are in place to ensure success.

GlassHouse offers Operational Support Services focused on Backup, Storage, Security, Virtual Environments, Database and Operating Systems. We have the resources and expertise to focus on a single technology or manage your entire infrastructure.

• 24x7 access to team with all the necessary skills, expertise and certifications
• Reduce capital expenditures by maximizing utilization of existing assets
• Avoid costs to implement and maintain a reporting tool
• Accurately forecast future capacity based on historical patterns
• Limit the need to hire and train resources
• Predictable fixed monthly fees
• Service Account Manager for service setup, training, and quarterly service operations reviews

Optics - Reporting and Monitoring Service

GlassHouse Optics Service delivers reporting and monitoring to clients around the world. Optics delivers real-time reports and collects historical data that will help you accurately trend, forecast and troubleshoot problems. It requires no additional hardware or software purchase and is optimized for your backend infrastructure. With monitoring, GlassHouse provides 24x7 monitoring and management of your environment. With GlassHouse you have access to a remote support team whose mission is to quickly resolve issues, apply best practices to improve efficiency and reduce risk.

Our Optics Suite provides reporting and monitoring for these areas of your IT infrastructure:

• Storage
• Backup
• Database
• Virtual Environments
• Security (Vulnerability Management and Security Information Management) 

Optics Brochure

Managed Services

Our consultants use their deep expertise and GlassHouse's proprietary software tools to monitor your environment, run reports, and preemptively tackle issues. By offloading day-to-day operations, clients can drive value to the business by identifying opportunities for improvements and focusing on aligning IT service capability to business objectives.

Managed Services Brochure