GlassHouse Customer Support Services provides worldwide, dedicated and expert support. We offer 24x7x365 call center support, worldwide field service, logistics storage, distribution support, implementation programs and managed services - all through a single outsource contract. Our unique modular approach ensures flexibility and the appropriate level of customization to meet any specific business need. Working with our technical experts, you choose the support options that best fit your organization today. As you grow, our infrastructure will scale with you, resulting in lower cost of market entry and immediate ability to establish a geographic presence while driving revenue, lowering cost and risk, and increasing customer satisfaction.

The GlassHouse Call Center

The GlassHouse Call Center is staffed with knowledgeable technical support professionals. It is equipped with remote monitoring technology, a call management system, a customizable Inter¬net interface, call switching, a problem replication lab, mission critical support procedures, and an automated escalation policy system. It is designed to fit your needs from beta testing through the first shipment of a product and product upgrades.

Bronze-level Support
Includes call logging, contract validation, problem definition, and problem escalation

Silver-level support
Includes Bronze-level support plus knowledge-based technical resolution, error log review, and data gathering

Gold-level support
Includes Silver-level support plus problem replication and an engineering interface

GlassHouse Global Field Service Support

Through a network of thousands of field service engineers in over 120 countries, our clients can offer on-site problem resolution within four hours of a support request placement.

Americas Field Service Support Coverage view map
EMEA Field Service Support Coverage view map
Asia Pacific Field Service Support Coverage view map
Japan Field Service Support Coverage view map

GlassHouse Logistics Storage and Distribution Support

Our network of over 600 logistics depots around the world ensures same day, overnight and warranty exchange of material access. GlassHouse also offers full product distribution services, including fully automated replenishment, reverse logistics, real-time reporting and best practices for international distribution.

Product Implementation
GlassHouse offers implementation services from "rack & stack" to customized integration. Implementations start with best practice pre-site evaluations through turnover training to the client.

Professional Services
Leveraging GlassHouse consulting services, we customize our consulting services to specific needs such as assessment and architecture of product solutions

Service Response Times

To determine the service response times available for a particular location, enter the Zip Code here and press go.

For more information, contact a GlassHouse professional.